One of the most important stages of implementing any new ERP software is the training of the end user. Besides the software itself, the other key ingredient to ERP success is solid implementation and training that will transfer the necessary software and process knowledge to end users.
When a new ERP system is being implemented, training should not just provide end-users with the knowledge of how to use the system, but how it works. At the very least, end-users need to understand how the ERP system is implemented, including the system settings that impact how transactions are processed. This is particularly important without that understanding, you will forever have to call on the ERP vendor whenever you require a change to your business processes. Even if you purchase the best possible solution, without full and proper training its failure is still probable. Lack of proper implementation training can seriously impact the efficiency of an ERP system. Therefore, at AST we have developed a proven training approach and plan for effectively train the end users.
The Training Plan is the detailed analysis and specification of activities to execute training. Many of the components of the Training Plan will need to be developed iteratively and piece by piece as the project progresses. For example, the training schedule will only be developed in detail as the project schedule is developed, and both will be developed for some modules before others.
However, key elements of a training plan for end-users include:
- Audience analysis of the different types of end-users that will require training (i.e.training needs analysis)
- Volume analysis of the different types of end-users.
- Curriculum development.
- Curriculum alignment with user types.
- Development of a preliminary, high level training schedule.
- Training tool(s) selection and implementation (including training of core team members on the use of the tool(s)).
- Implementation of a training environment (hardware, software, operational support, etc) with real (appropriately anonymized, etc).
- Vendor / SI training material analysis (i.e. determining what is available and how much it will need to be customized).
- Training material development plan (schedule, resources, tools, methodology, etc).
- Train-the-trainer planning (materials, scheduling, etc).
- Development of a detailed training schedule.